Responsible Gaming

Gaming Should Be Entertainment

At 10cric, we believe that online gaming and betting should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. Gambling always carries risk, and the house edge means that over time, players are more likely to lose than win.

We encourage all our players to gamble responsibly and within their means. Your wellbeing is our priority.

Age Verification

Gaming and betting are strictly for individuals aged 18 years and above, or the legal age of majority as per Indian law, whichever is applicable in your jurisdiction.

By accessing 10cric, you confirm that you meet these age requirements. We reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, help is available:

• ☐ Spending more money on gambling than you can afford to lose
• ☐ Chasing losses by gambling more to recover money lost
• ☐ Hiding or lying about the amount of time or money spent gambling
• ☐ Neglecting family, work, or other responsibilities due to gambling
• ☐ Feeling anxious, irritable, or restless when unable to gamble
• ☐ Gambling to escape problems, stress, or negative emotions
• ☐ Borrowing money to fund gambling activities
• ☐ Failed attempts to cut back or stop gambling
• ☐ Experiencing financial difficulties related to gambling
• ☐ Feeling a need to gamble with increasing amounts for excitement

Self-Help Tools & Player Protection

10cric offers the following tools to help you maintain control over your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set a maximum amount you're willing to lose during a session or time period.
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent.
• Session Time Limits: Automatically log out after a set period of play.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all gaming activities.

To access these tools, please visit your account settings or contact our customer support team. These tools are designed to help you stay in control.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these organisations:

India-Based Support

• AASRA (Association for Social Service & Rural Advancement) – Helpline: 9820466726 (24/7 counselling and support)
• iCall – Mental Health Helpline – Phone: 9152987821 | Website: www.icallhelpline.org

International Support Services

• GamCare (UK) – www.gamcare.org.uk – Free counselling and support for problem gambling
• GamStop (UK) – www.gamstop.co.uk – National self-exclusion scheme
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (USA) – www.ncpgambling.org | 1-800-522-4700
• Bundeszentrale für gesundheitliche Aufklärung (Germany) – www.bzga.de

All these organisations offer confidential support, often at no cost. Do not hesitate to reach out.

If You Need Help

Please reach out immediately if you suspect you have a gambling problem. Seeking help is a sign of strength, not weakness.

Contact one of the support organisations listed above, speak to a trusted friend or family member, or reach out to our customer support team at citcafe.in. We are here to help you.

Your health and wellbeing matter. Gamble responsibly, or not at all.